Order Processing and Shipping
At Design Depot Direct, we strive to deliver your artwork as quickly and efficiently as possible. All orders are processed and shipped within 1-2 business days from the receipt of your order. Each print is produced on-demand by one of our trusted print partners, located within our network of expert printers closest to you.
Delivery Timeframe
All orders are shipped via standard ground shipping within Canada. Once your order has been processed and shipped, it should arrive within 1 week of the order placement date.
Shipping Confirmation and Tracking
After your order has been shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the progress of your shipment until it reaches your doorstep.
Returns and Exchanges
As all our prints are made on-demand specifically for you, we do not offer exchanges or returns. However, we stand by the quality of our products. If your print arrives damaged or defective, we offer free refunds and exchanges. Please contact our customer service team within 7 days of receiving your order to initiate a return or exchange for a damaged or defective product.
Shipping Delays
While we strive to ensure timely delivery, occasional delays may occur. If your order has not arrived within 1 week of the order date, please contact our customer service team. We will work diligently to resolve the issue and provide you with an updated delivery timeframe.
Contact Us
If you have any questions or concerns about your order or our shipping policy, please contact our customer service team at [email protected] or (+84)901870303. We are here to assist you and ensure a smooth and satisfying shopping experience.
Thank you for choosing Design Depot Direct!